“ The prints arrived safely. What is your return policy? My boss, doesn’t like the images, which I understand is subjective (– probably in reaction on the 11th September –) and no reflection on the condition or any representations you made. Sorry to bother you with this ”
(Mrs. A. P., September 26, 2001)
“ The map was packaged very well and I am impressed about your professionally too. I look forward to having business with you again ”
(Sign. S. B. F., June 26, 2004)
“ I have now fetched the parcel and I am very satisfied. Its a good copy and I think it is telling a lot about Ekeman Alleson … Thank you for good envelope around it and for good service! ”
(Mrs. G. H., March 7, 2005)
“ I wish to thank you for the detailed, knowledgeable response. I am very impressed with your experience; your information was very helpful ”
(Mr. R. H. P., July 25, 2005)
“ Received the Heron Hawking today, it is exceptionally nice. Thank you for packing so carefully … ”
(Mr. L. A. F., December 6, 2005)
“ Thank for the images … Convinced … wrap it up and forward an invoice and I will post you a check .... attached a photo of my Vessel … Look forward to more … Thanks ”
(Mr. M. M., June 13, 2006)
„ Habe heute Ihre Sendung dankend erhalten. Freue mich schon, das Buch meinem Mann … zu Weihnachten zu schenken. Liebe Grüße aus … am Dachstein “
(Frau K. G., 12. September 2007)
“ Just received the James Figg item safely today. I have a couple questions. Art in general is new to me so I‘m asking you to educate me on this item … First of all I‘m happy with the item, just trying to understand it better … Thanks again ”
(Mr. A. C., March 27, 2008)
“ It’s a truly one-of-a-kind very special item and I congratulate you on having the resources to have found it … You indeed have some wonderful things for sale.
These (ship) plans are indeed an exceptional find, Jan Hendrik, and I THANK YOU for making them available for sale. They are truly unique … Also – may I compliment you on your fantastic website display of the … plans – It is among the most professional and informative website I have ever seen! Mit Vielen Dank!!
Just a quick note to let you know your beautifully packed parcel arrived Friday in excellent condition due to your careful work. THANK YOU for wrapping it so well – certainly better than I could do – and that says a lot. It’s has been a real pleasure working with you … “
(Mr. M. W., from February 3 to March 7, 2011)
„ das Paket kam heute morgen gut behalten hier an. Haben Sie vielen Dank. Das Blatt gefällt mir ausgesprochen gut, und ich habe die Bezahlung dafür gerade auf den Weg gebracht “
(Herr A. L., 11. März 2011)
And how does niemeyer’s react if they think an item may finally not come up to the customer’s expectation ?
“ However, the anxiety and insecurity showing from the kind of the continuous flow of questions indicate that you are not feeling comfortable with the whole process. So it would seem to be wiser to call the matter off at this point, as ultimately you may not be truly satisfied. As you will have noticed on our Testimonials page it is – and always has been – the business policy here in such cases rather to wait until we can become friends on an item which stirs up less discussion. In line with this I therefore have cancelled the invoice of … ”
(niemeyer’s to Mr. M. W., August 1, 2011)
